General Conditions of Use

Last updated: [12.05.2025]

By accessing the website www.mcm3dprinters.com, you agree to be bound by the following General Conditions of Use. Please read them carefully before using any service.

Electronic Communications

By using this website or sending emails to us, you are communicating with MCM3D electronically. You consent to receive communications from us electronically and agree that such communications satisfy any legal requirement for written communication, unless otherwise required by mandatory law.

Newsletter

If you subscribe to our newsletter, you agree to receive commercial and promotional communications. Subscription is optional and based on prior consent. You may unsubscribe at any time through the link in the email or by contacting us.

Account Registration

To place orders, manage quotes, or use promotional discounts, you may register an account by providing accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately of any unauthorized use.

Intellectual Property

All content, trademarks, images, texts, logos, and designs available on www.mcm3dprinters.com are owned by MCM3D or licensed by third parties and are protected by Italian and international copyright and industrial property laws.

Designs uploaded by the user remain the property of the user. The user warrants that their designs do not infringe any third-party rights and agrees to indemnify MCM3D against any claims.

Confidentiality

In the course of providing our services, MCM3D may access confidential customer data. MCM3D undertakes to treat such data confidentially. Customers may request to sign a formal Non-Disclosure Agreement (NDA) by emailing info@mcm3dprinters.com.

Free Quote & Consultancy

MCM3D offers a non-binding free quote and feasibility assessment for 3D printed parts. Users must provide accurate technical files and contact data. The feasibility assessment does not imply validation of your design or any warranty of performance or suitability for use.

A paid file verification service is available during quoting to ensure design compatibility with our manufacturing process.

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General Conditions of Sale

Contract Formation

A submitted order constitutes a contractual proposal. The contract is concluded only after full payment is received via our secure checkout (except in cases of deferred payment as agreed). MCM3D reserves the right to reject any order.

Prices and Payments

Prices include VAT unless stated otherwise. Payment is due upon order unless otherwise agreed. MCM3D is not responsible for any payment issues on third-party platforms (e.g., Stripe, PayPal).

Invoices will be issued using the data provided in your user account. Please verify all data before confirming your order.

Modification or Cancellation

You may modify your order only before payment by accessing your user area. After payment, changes are not permitted unless expressly agreed in writing.

Delivery

Unless otherwise agreed, goods are shipped Ex Works (EXW) from our facility. Risk transfers to the customer upon handover to the carrier.

Delivery times are estimates and not legally binding deadlines. MCM3D is not liable for delays caused by customs, carriers, or force majeure.

Right of Withdrawal

IMPORTANT: The right of withdrawal does not apply to customized or made-to-order goods, as per Article 59 of the Italian Consumer Code.

Technical Responsibility

You are responsible for ensuring that your uploaded designs conform to our technical specifications. MCM3D does not validate the suitability or safety of your design unless you have selected a file verification service.

Non-Productible Items

MCM3D reserves the right to reject orders at its sole discretion, especially items that:

• Resemble or can be used as weapons or weapon components;
• Violate Italian law (Legislative Decree 104/2018) or EU Directive 2017/853;
• Are otherwise deemed unethical or illegal.

Consumer Warranty

If you are a consumer, you are entitled to a Legal Guarantee under Directive 1999/44/EC and the Italian Consumer Code. The warranty covers defects present at delivery, reported within 2 years and within 2 months of discovery. The guarantee does not cover:

• Errors in your design;
• Wear and tear;
• Defects due to misuse.

For professionals and businesses, the Italian Civil Code (art. 1490 ff.) applies, and liability is limited to defects caused directly by the production process.

Liability Limitation

To the fullest extent permitted by law, MCM3D shall not be liable for indirect, incidental, or consequential damages (including lost profits, design errors, or misuse).

Jurisdiction & Governing Law

These terms are governed by Italian law. The Court of Venice shall have exclusive jurisdiction.

Consumers residing in the EU may bring claims before the courts of their country of residence and retain rights under applicable national consumer laws.

Dispute Resolution

Pursuant to EU Regulation No. 524/2013, you may submit disputes via the Online Dispute Resolution platform (ODR), accessible at:
https://ec.europa.eu/consumers/odr

Children

Accounts and services are intended for users aged 18 and older. Minors may only use MCM3D services with the involvement of a parent or legal guardian.

Changes to Terms

MCM3D reserves the right to modify these terms, its privacy policy, or service conditions at any time. Continued use of the site after changes are posted constitutes acceptance of the new terms.